近年來無論是食安或是關於生活中化學物質的事件、謠言層出不窮，嚴重影響民眾對於環境及政府的信任，造成恐慌。無論這些化學物質的危害是否為真實、是否需要視為災害進行緊急應變處理，皆需要於事件開始傳播時便即時、快速給予民眾正確的資訊，並且平時建立相關知識傳遞，以及讓民眾瞭解機關的職掌以及作為，提升信任。有鑑於建立起正式且暢通的溝通管道，故行政院環境保護署毒物及化學物質局於今年(107)提出「化學物質管理應用互動式工具素材研析計畫」，希望透過研析具社群互動機制的工具、並提供相關素材，將化學物質的互動工具知識建立起來。並透過互動式工具之資料串接特性，蒐集使用者數據，可進一步分析重要關切主題，提供化學局網際網路互動機制規畫參考。本案共建置Chatbot一式（含前台機制設計、資料庫建立及詞組彙整）及相關部會（經濟部、食藥署、農委會）應用分析、Line@素材16幀、5篇專文及對應之6組懶人包之視覺圖文。

In recent years, many incidents and false rumors regarding food safety or chemical substances in our daily lives have seriously tested the trust of the pubic to the government, and have created certain panics. Whether the chemical substance is really harming or not, or actions should be taken to prevent its harm, the government should provide correct information to the public instantly and rapidly right at the beginning of the incident. Such information platform could also provide information and knowledge related to the subject routinely to allow the public to familiarize with the responsibilities and performances of the organization to raise credibility. In order to establish an official and smooth communication channel, The Executive Yuan Environmental Protection Administration Toxic and Chemical Substances Bureau has presented “R.O.C. Chemical Substances Safety Media Integration Program” this year (2018) in the hope that through different platforms and new media, it could convey correct information and knowledge. The public hence could increase their knowledge and ability to adapt while facing news regarding chemical substances; in the long term, the public should obtain certain basic sense and literacy toward such news stories through the platforms. The project establishes tools for interacting with social interaction mechanisms and provides relevant materials to build knowledge of interactive tools for chemical substances. And through the use of interactive tools to collect user data, this project can further analyze important concerns and provide reference for the TCSB's internet interaction mechanism planning.